Notice of Privacy Policy and Practices

Effective Date: February 23, 2026

Welcome to Touch to Heal Spa. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website, book services, or purchase products or services from Touch to Heal Spa. This policy applies to information collected both online and in-store.

By using our services online or in-person, you agree to the terms described in this Privacy Policy. We encourage you to review it periodically to stay informed about our current privacy practices. This policy applies to California residents and is intended to comply with applicable California privacy laws.

WHY WE COLLECT AND USE INFORMATION

We collect and use personal information for the following purposes:

1. Service Fulfillment

Complete, manage, and communicate about appointments or purchases
Provide customer service and respond to inquiries
Maintain online profiles or loyalty programs

2. Marketing & Promotions

Send personalized information about services, promotions, or events (if you opt in)
Administer contests, surveys, or feedback programs

3. Internal Operations

Improve services, website, and in-store experience
Conduct research and analytics for operational purposes

4. Security & Compliance

Prevent fraud and unauthorized transactions
Protect the security and integrity of our services and data
Respond to legal or regulatory inquiries

INFORMATION WE COLLECT

Personal Data

We collect personally identifiable information such as:

Name, email, phone, mailing address
Payment information (processed securely)
Appointment history and services purchased
Health-related intake information (allergies, sensitivities, treatment preferences)

Online & Device Data

IP address, browser type, device information
Website activity, cookies, and analytics data

We collect this information directly from you, through our booking software, intake forms, website, marketing platforms, and in-store interactions.

How We Use Your Information

We use the information collected to:

Schedule and manage appointments
Provide services safely and effectively
Process payments
Send confirmations and reminders
Communicate promotions (if opted in)
Improve our services and website
Comply with legal obligations

We do not sell your personal information.

How We Share Information

We may share your personal information with service providers who help us with:

Booking and transaction processing
Marketing and communications
Website and IT support
Customer service and surveys

These providers are required to maintain appropriate security measures.

Legal Disclosures

It may be necessary for Touch to Heal Spa to disclose your personal information in order to comply with applicable law, legal process, litigation, or governmental requests. We may also disclose your information if we determine that such disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. In the event of a reorganization, merger, or sale, we may transfer the personal information we collect as part of that transaction.

Third-Party Links & Vendors

We are not responsible for the privacy practices or content of third-party websites or services. We may work with selected vendors, such as Google Analytics, Facebook Ads, and Hubspot, to analyze website activity and deliver marketing. By using our website, you consent to these tracking technologies and the sharing of data necessary to provide these services.

Cookies & Tracking Technologies

Our website uses cookies, beacons, pixel tags, and other technologies to:

Analyze website traffic
Improve user experience
Personalize marketing and promotions

You may disable cookies in your browser settings, but this may affect website functionality.

Data Security & Retention

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. Sensitive health information is stored securely and accessed only by authorized personnel.

We retain personal information only as long as necessary to:

Provide services
Maintain business and tax records
Comply with legal obligations

Health-related intake forms are retained according to applicable recordkeeping requirements.

Marketing Communications

You may opt out of promotional emails or surveys by using the unsubscribe link in our messages. Transactional messages, like appointment confirmations or receipts, are not considered marketing.

California Privacy Rights

If you are a California resident, you have the right to:

Request access to the personal information we collect
Request correction of inaccurate information
Request deletion of personal information (subject to legal exceptions)
Opt out of marketing communications

To exercise these rights, please contact us at:
Email: info@touchtohealspa.com
Phone: 408-379-1577

Under California Civil Code Section 1798.83 (“Shine The Light”), California residents may request information about categories of personal information shared with third parties for direct marketing, once per year, free of charge.

Children’s Privacy

We do not knowingly collect personal information from children under 18 without parental consent. California residents under 18 may request removal of publicly posted data associated with their account by contacting us via the contact information above.

Updates to This Policy

We may update this Privacy Policy periodically. Updated versions will be posted on our website with the revised effective date.

Contact Us

Touch to Heal Spa
Email: info@touchtohealspa.com
Phone: 408-379-1577